Hotel Policies | Collective Hill Country

Collective Retreats Hill Country Policies

This property has the following check-in and check-out times and policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM

 

Property and Cancellation Policies

 

Deposit and Rates Policy: A deposit equal to 100% of your total stay is required within 24 hours of reservation confirmation and will be charged to your credit card. If the credit card payment is invalid or unable to be processed, your reservation will automatically be cancelled.

 

All rates are subject to state and local taxes — All rates are subject to change without notice, and may increase or decrease under the dynamic pricing model. Post-booking promotional rates will not be honored for existing reservations.

 

A $45 per night retreat fee applies to all rooms and includes access to the breakfast bar, Classic S’mores at the campfire, Fiber Optic WiFi, and Byredo bath amenities.

 

Cancellation and Modification Policy: All cancellations/modifications are subject to cancellation/modification fees.

 

Reservations must be cancelled 45 days prior to check-in for a full refund, less a $75.00 cancellation fee. Within 45 – 31 days of arrival, guests may transfer their deposit to new dates within the current season based on availability for a $75.00 rescheduling fee. Within 30 days the reservation can not be cancelled or rescheduled — the full amount paid becomes non-refundable and will result in a forfeit of the full deposit. Early departures or no-shows are chargeable at their full rate.

 

Any date modifications before the 45-day deadline will be subject to any applicable rate increases and a $50.00 rescheduling fee. All promotional stays/discounts are void if adjusted or rescheduled and will be subject to current nightly rates.

 

We strongly recommend acquiring travel insurance.

 

Occupancy Policies:
Summit accommodations have a standard double occupancy (2 adults).

  • An additional guest may be added (with a rollaway bed request) to a Summit Tent or Journey Tent for an additional $100 per night. Only 1 rollaway bed may be added per tent.
  • Children 6 and under may share a bed with their parents (no rollaway provided) at no additional cost.
  • Limited rollaway quantities available. Please confirm availability prior to arrival.

 

The Summit Tent Family Suite has a standard occupancy of 4 (2 adults and 2 children)

  • Children 7 and older may stay in the adjacent family tent without an adult present

 

Company Cancellation due to Inclement Weather: Cold or inclement weather will not permit cancellations and refunds unless the company deems the conditions make the stay unsafe. You acknowledge that Collective reserves the right to cancel your stay at any time, including once you are checked in, due to dangerous weather, or other conditions, solely at our discretion. In the unusual case of a company cancellation due to inclement weather cancellation, guests will be reimbursed for any nights impacted due to the closure.

 

Please review all Terms & Conditions.

 

Pet Policy: Guests may bring up to two dogs on retreat —Service animals count towards this number. Both pets and service animals need to remain on leash while on property and not left unattended in accommodations. There is a pet fee for each dog to cover the additional cleaning of the accommodation post-stay ($50 per dog up to 25lbs and $100 per dog 26 to65 lbs). Service dogs covered by Title III of the Americans with Disabilities Act, will not incur a charge. Pet owners are responsible for all damage created by their pet at CHC including damage and soiled items or cleaning that requires a 3rd party vendor. Please note additional charges may apply on a situational basis.

 

Waiver: All guests will be required to sign a waiver at check in.